Tushar Wattamwar

ServiceNow Developer | CSA & CAD Certified

• Performed day to day administration of the Service-Now tool. Maintain business services and configuration item relationships.
• Collaborating with the clients/stakeholders for gathering requirements and delivering solutions.
• Responsible for maintaining the ServiceNow data such as Users, Groups, Roles, Configuration Items.
• Worked on ServiceNow modules like Incident Management, Change Management, Knowledge Management, Customized form designs, form layouts, Flow Designer and Custom Application.
• Proficient in supporting in IT Service Management (ITSM) for optimizing and streamlining the business processes.
• Maintained or enhanced the ITSM modules like Incident, Request, Knowledge, Catalog Items, Workflows, Reports and Dashboards.
• Customizing out of the box requirements using Business Rules, Client Scripts, UI Policies and ACLs.
• Worked on investigating and fixing issues with Emails and Email notifications.
• Imported and Transformed data in the target tables with the use of Transform Maps.
• Worked closely with the Risk and Compliance team for understanding the Change Management process.
• Monitoring and optimizing the ServiceNow Discovery and CMDB.
• Experience in Production migration via XML or Update Sources.
• Troubleshooting complex issues in the ServiceNow environment.

ServiceNow Developer | CSA & CAD Certified

ServiceNow Developer | CSA & CAD Certified