Tushar Wattamwar

Driving global infrastructure automation and custom workflow architecture.

• System Administration: Performed day-to-day administration of the ServiceNow instance, maintaining business services and ensuring data integrity for Users, Groups, Roles, and Configuration Items (CIs). Handled data imports using Transform Maps and Inbound Email Actions.
• Development & Customization: Customize OOB functionalties using Business Rules, Client Scripts, UI Policies, ACLs and Flow Designer to meet client needs.
• ITSM: Maintained and enhanced core ITSM modules including Incident, Change, Request, Knowledge Management, and Service Catalog. Developed and maintained Flows/Workflows, SLAs, Reports, and Dashboards aligned with business objectives and operational KPIs.
• CMDB & Discovery: Administered and optimized ServiceNow Discovery and CMDB to improve configuration management accuracy and visibility. Maintained MID Servers, monitored discovery schedules, and managed CI relationships and data quality.
• Release & Environment Management: Managed production deployments using Update Sets, XML exports, and Update Sources. Executed instance maintenance activities including cloning, upgrades, and patching to ensure environment consistency and stability across instances.
• Process Optimization: Collaborated with QA and Risk & Compliance teams to improve Change Management and ITSM processes. Configured SLAs and automated workflows to reduce resolution times and improve operational efficiency.
• Support & Troubleshooting: Worked closely with business stakeholders to gather requirements and deliver scalable ServiceNow solutions. Diagnosed and resolved complex platform issues, ensuring minimal disruption and continuous service improvement.

• System Administration: Performed day-to-day administration of the ServiceNow instance, maintaining business services and ensuring data integrity for Users, Groups, Roles, and Configuration Items (CIs). Handled data imports using Transform Maps and Inbound Email Actions.
• Development & Customization: Customize OOB functionalties using Business Rules, Client Scripts, UI Policies, ACLs and Flow Designer to meet client needs.
• ITSM: Maintained and enhanced core ITSM modules including Incident, Change, Request, Knowledge Management, and Service Catalog. Developed and maintained Flows/Workflows, SLAs, Reports, and Dashboards aligned with business objectives and operational KPIs.
• CMDB & Discovery: Administered and optimized ServiceNow Discovery and CMDB to improve configuration management accuracy and visibility. Maintained MID Servers, monitored discovery schedules, and managed CI relationships and data quality.
• Release & Environment Management: Managed production deployments using Update Sets, XML exports, and Update Sources. Executed instance maintenance activities including cloning, upgrades, and patching to ensure environment consistency and stability across instances.
• Process Optimization: Collaborated with QA and Risk & Compliance teams to improve Change Management and ITSM processes. Configured SLAs and automated workflows to reduce resolution times and improve operational efficiency.
• Support & Troubleshooting: Worked closely with business stakeholders to gather requirements and deliver scalable ServiceNow solutions. Diagnosed and resolved complex platform issues, ensuring minimal disruption and continuous service improvement.

ServiceNow Training & Certification (CSA & CAD). Foundation in platform architecture.